What is Contact Form Submission Data?
Wondering how you got an email from outside your district? Or from an invalid email address? These questions and others can be answered by looking at the Contact Form Submission Data - meaning, what the person actually typed into the Contact Form on your website.
Why Is This Important?
Fireside does not automatically update constituent data based on what constituents type into the Contact Form - that would be a huge security risk and potentially open the door to hackers scrambling Members' databases. Rather, Fireside allows you to check the Submission Data in case there might be a need to update the information on a constituent's profile.
For instance, if you get an email in your Inbox and the address associated with that person indicates they live out of district, you may wonder how they got through the zip code authentication on the Contact Form. Once you check the Submission Data, however, you may find out that the person moved to a new address within your district, which is how they made it past the verification.
Similarly, if Fireside has an email address flagged as invalid, and yet it appears a constituent has emailed you from that address, check the Submission Data - they may have typed a different email address into the Contact Form, which now gives you the opportunity to update the old, invalid email to the new, valid one!
How to Check Contact Form Submission Data
Once an email is logged, you can check the Submission Data by going into that piece of mail, whether it resides in a Batch or is assigned to someone as Unbatched.
1. From either the Batches or My Mail pages, select your piece of mail by clicking on the Constituent's name.
2. Once you have opened the individual mail record, click More > "Show contact form submission"
3. This will produce a popup box that displays all information entered by the constituent when filling out the Contact Form.
As you see here, the information the constituent entered into the Contact Form is different than what Fireside had on record, so it's time to update this constituent's profile with his new contact info!